Warranty and Guarantee

[a] The Buyer shall inspect the delivered merchandise immediately after its receipt for freedom from defects of material or manufacture as well as transport damage. If, despite all care being taken, the delivered goods contain a defect, the customer has the right to demand repair of the goods or the delivery of substitute goods.

[b] Zuri GmbH has the right to refuse the kind of supplementary performance demanded by the customer, if its realization shall only be feasible by disproportional costs.

[c] The legal warranty period for zuri products shall amount to two years from the date of delivery, if the customer is consumer, otherwise twelve months after delivery.

[d] Above legal warranty liability, zuri GmbH offers a guarantee for the frame of three years from the date of purchase to its customers.

[e] The guarantee does not cover damages that have been caused by inappropriate or unspecified use of the product such as:
The customer’s failure to examine the goods immediately after receipt and report possible damages instantly Neglecting the product (insufficient maintenance and nurture) Modifications of frame (e.g. engravings, varnishing) or fork by the customer Mounting or altering additional components that were not explicitly approved by zuri GmbH or replacing the original components by components that do not have similar quality Overstressing the bike by crashes, jumps, risky driving maneuvers or overloads of any other kind

[f] Natural wear and tear is not covered by the guarantee.